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Priority Agent: Erikson V.

Institutional Escalation Specialist

Today, Oct 24

We are attempting to re-key the master treasury vault (ID: VAULT-772). The second signer is getting an 'Invalid Script Hash' error during the broadcast phase. This is time-sensitive for our NY close.

14:02 · Delivered
Erikson V.

Understood. I've pulled your vault manifest. It seems there is a mismatch in the witness script from the last upgrade. I'm escalating this to our Lead Security Engineer now.

Please do not attempt further signatures until we clear the cache on the node side. I'll provide a status update in < 5 minutes.

14:05
lock_open Security Engineer Sarah joined the session
Sarah is reviewing vault manifest...
Vault Connection: SECURE

Case Details

Impact Level

Critical: Fund Access

Target Asset

currency_bitcoin BTC Main Treasury

SLA Compliance

Response Time 04:12 / 15:00

Related Assets

description

vault-config-v4.json

JSON · 12.4 KB

image

error_log_0x22.png

PNG · 1.2 MB

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